Sydney taxi drivers face daily risks. TDA fights for mandatory safety standards, protective equipment, and emergency response protocols across all NSW taxis.
Every taxi must carry approved CCTV. Know your camera locations and verify they are operational before every shift. Report faulty equipment immediately. Footage is vital evidence in disputes or assaults.
TDA: Mandatory CCTV with cloud backup
You have the legal right to refuse a fare if you feel unsafe. Intoxicated passengers, aggressive behaviour, or suspicious requests are valid reasons under the Passenger Transport Act.
Know your rights under the Act
Keep dispatch active at all times. Pre-program police (000) and TDA support (0435 191 400). Activate your vehicle's duress button if fitted. Get to a safe location first.
Emergency: 000 | TDA: 0435 191 400
Take a 15-minute break every 2 hours. TDA recommends capping shifts at 10 hours maximum. If drowsy — stop, rest, and eat before continuing. Fatigue is a leading cause of taxi incidents.
Rest every 2 hours — mandatory
Minimise cash on hand. Display a "Low Cash Carried" notice. Encourage card or app payments via TAXIS.PLUS. Never resist robbery — your safety is worth more than any amount of money.
TAXIS.PLUS: Digital-first payments
Long hours create serious health risks. Access iCare and SafeWork NSW programs. Get regular check-ups. Access free mental health support through Beyond Blue (1300 22 4636).
Beyond Blue: 1300 22 4636
Join thousands of Sydney drivers demanding real safety protections — not voluntary guidelines.